Free shipping for orders that are $50 or more. Exclusions apply.
Please allow 1-2 business days for order processing.
The shipping cost of Rotary Thread tools and accessories are free of charge for orders $50 or more on RotaryThread.com. Eligibility varies by location of item, availability, and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship the same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays.
On acceptance of orders, Rotary Thread will make every effort to process them within the stated time frame. Rotary Thread will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Rotary Thread may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to the distribution center and inventory availability. Rotary Thread only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.
Safety and sanitation measures are being taken to ensure our customers safety. Rotary Thread products and packaging are disinfected, packed and shipped in a clean, air-filtered, and ventilated environment. The Rotary Thread team practices regular hand washing, wearing of face masks, and social distancing.
We are taking additional steps in our fulfillment facilities, including the option to work from home, staggered work schedules, and additional safety and sanitation measures to help protect our Rotary Thread staff.
Frequently asked questions
How can I track my order?
Tracking information will be provided via email and on your order tracking page as soon the details become available.
How can I contact you?
The Rotary Thread Customer Service team is ready to help you with your thread repair project and any other concerns. Chat with us (Hyperlink) or email us at firstname.lastname@example.org
How do I request a refund?
If you are not 100% satisfied with your purchase, you may request for a refund within 60 days after receiving your item.
Contact us at email@example.com or chat with us (hyperlink) to request for a refund. Please provide your order number as proof of purchase.